The ACCC has put the fitness industry on notice for using the phrase ‘no contracts’ in advertising, where they required consumers to sign membership contracts with conditions for termination and payment of the membership.
The ACCC considers this advertising to be misleading.
“Gyms should not use attention-grabbing phrases like ‘no contracts’ if they are misleading or deceptive,” ACCC Deputy Chair Dr Michael Schaper said.
“If a customer sees an offer of ‘no contracts’, there should be no conditions on terminating the service or further payments required.”
The ACCC will continue to monitor gyms on this issue and will contact gyms identified as engaging in potentially misleading advertising of its membership contracts.
The ACCC considers that it is likely to be misleading for a gym to use the term ‘no contracts’ in the following circumstances:
- When a consumer is required to sign a membership agreement which includes conditions in relation to termination of the membership such that consumers cannot cancel at any time.
- When a consumer is required to make a non-refundable advance payment for a membership term.
- When written notice of termination is required by the gym for a consumer to exit a membership.
- When a consumer is required to make payments during the notice period in order for termination of the membership to take effect.
- When payments are applied if the consumer fails to provide notice of termination, for example full payment for a subsequent membership period.
“The ACCC understands that using the phrase ‘no contracts’ may be an attempt by some gyms to distinguish their short-term membership offerings from gyms which offer long-term memberships. However, using the phrase does not provide consumers with clarity regarding this distinction,” Mr Schaper said.