Advertising Complaints Handling

Print media has acquired, over many years, a significant role in the community. It provides a platform for debate by facilitating public discussion on policy issues, providing consumer information and choice, along with promoting and generating innovation.

It is the ethical and social responsibility of us all to advocate and reflect prevailing community standards.

A complaints handling policy gives you and your readers a clear and considered process for managing and resolving complaints.

Having a complaints handling policy will help you operate with confidence when complaints arise.  A complaint management system is intended to assist with:

  • Responding to issues raised by readers making complaints in a timely and cost-effective way; and
  • Boosting reader confidence in our corporate responsibility.

Each complaint should be addressed with integrity and in an equitable, objective and unbiased manner.

Download our Advertising Complaints Handling Policy now.